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Refund Policy

This refund policy governs the refund process for purchases made on the alrasasiabaya website . By making a purchase on our website, you acknowledge and agree to the terms outlined in this Policy.

 Non-Refundable Products

Please note that all products sold on the alrasasiabaya website are non-refundable. Due to the nature of our products and the customization involved, we are unable to offer refunds on purchases.

 Alteration Policy

However, we understand the importance of ensuring customer satisfaction. Therefore, we provide alteration services to ensure that the purchased products meet your expectations. Under this Policy, we offer product alterations within 30 days from the date of purchase.

. Eligibility for Alterations

To be eligible for an alteration, the following conditions must be met:

  • The alteration request is made within 30 days from the date of purchase.
  • The product is unused, unworn, and in its original condition.
  • The alteration request does not exceed reasonable modifications to the product, as determined by alrasasiabaya.

 Alteration Process

To request an alteration, please follow these steps:

  • Contact our customer support team at within the specified time frame.
  • Provide the order details and a clear explanation of the desired alteration.
  • Our customer support team will provide further instructions on how to proceed with the alteration process.

 Costs and Shipping

Please note that any costs associated with the alteration, including shipping fees, will be the responsibility of the customer. We recommend using a reliable shipping method with tracking for the return of the product.

 Contact Information

If you have any questions or concerns regarding our refund policy or alteration process, please contact us at:

 Changes to this Policy

We reserve the right to update or modify this refund policy at any time without prior notice. Any changes to the policy will be reflected on this page, and the updated version will be effective immediately upon posting.

Please review this refund policy periodically to stay informed about our procedures. Your continued use of the website and purchase of our products constitutes your acceptance of the revised refund policy.

Last updated: 2023

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